Your contract is with SAMUIGOLF.COM HOLIDAYS Co. Ltd, Thailand, our registered office address is 45/21 Moo 3, Maenam, Koh Samui, Suratthani 84330. Thailand.
When you make your booking you are accepting on behalf of all your party the terms of these booking conditions and pay the deposit shown on your booking confirmation. All moneys paid to us will be held on your behalf until we issue our confirmation invoice. Thereafter those moneys will be held on our behalf. A contract will exist when we issue our confirmation invoice. The balance of the price of your holiday must be paid at least 4 weeks before your departure date. If the balance is not paid in time we have the right to cancel your holiday, retain your deposit, and apply the cancellation charges set out below. You, or any member of your party, may cancel your holiday at any time providing that the cancellation is made by the person making the booking and is communicated to us in writing . As this incurs administrative charges up to the maximum shown below:-
In case of cancellation, we will refund:
• 75% of your paid deposit if more than 30 days prior your arrival.
• 50% of your paid deposit if more than 15 days prior your arrival.
• No refund if less than 15 days prior your arrival.
PEAK SEASON (DEC 15 – JAN 15) Please note holidays booked during these dates are subject to a 100% cancellation fee unless cancelled more than 21 days prior to departure, when normal conditions apply. conditions apply.
Note: If the reason for cancellation is covered under the terms of an insurance policy, you may be able to reclaim these charges.
If you have a problem during your holiday, please inform immediately the relevant supplier (e.g. hotel) and our Tour Guide who will endeavor to put things right. If your complaint cannot be resolved locally, you must complete a report form, which can be obtained from our Tour Guide. Please follow this up within 28 days of your holiday ending by writing to us at Samuigolf.con Holidays, giving all relevant information. It is therefore a condition of this contract that you communicate any problem to the supplier of the service in question AND to the Tour Guide whilst in the resort and obtain a written report form. If you fail to follow procedure we cannot accept responsibility as we have been deprived of the opportunity to investigate and rectify the problem. It is unlikely that you will have complaint that cannot be rectified amicably between us. Price increase / Surcharges will only be made due to increased transportation costs including fuel surcharges, Government action including any taxes and VAT, or Exchange Rate movements. We will not guarantee to make any refunds in the event of currency fluctuations in the favour of the Thai Baht. It is unlikely that we will have to make any changes to your holiday, but we do plan the arrangements many months in advance. Occasionally changes may be made, which we reserve the right to do at any time. Most of these changes are minor, and we will advise you at the earliest possible date. If a major change becomes necessary due to unforseen circumstances, i.e floods, we will inform you as soon as reasonably possible if there is time before departure.
Important Note: Compensation will not be payable if we are forced to cancel or in any way change tour holiday due to war, threat of war, riot, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions, or any other circumstances amounting to force majeure. We reserve the right in any circumstances to cancel your holiday and all holidays operate subject to a minimum number of participants. However, in no case will we cancel your holiday less than 4 weeks before the scheduled departure date except for reason of force majeure or failure to pay the final balance. In such circumstances where we are unable to provide the holiday booked we will return to you all moneys paid, or offer an alternative holiday of comparable standard and if cancellation occurs within 4 weeks of departure.
We accept responsibility for ensuring the holiday, which you book with us, is supplied as described in the brochure and the services offered reach a reasonable standard. If any part is not provided as promised, we will pay you appropriate compensation if this has materially affected the enjoyment of your holiday. We accept responsibility of the acts of our employees, agents and suppliers except where they lead to death, injury or illness.
Golf Price increase/Surcharges will only be made due to increased transportation costs including fuel surcharges, Government action including any taxes and VAT, or Exchange Rate movements. We will not guarantee to make any refunds in the event of currency fluctuations in the favor of the Thai Baht.
All refunds will be paid via Bank Transfer. Credit card & Administration Fees will be deducted from the total refundable amount
Holiday Insurance is an essential part of your travel if you do not have an annual policy covering World Travel; insurance will need to be purchased prior to departing from the UK. Please note several Credit Cards now offer adequate holiday insurance as long as the holiday is paid for in full with their card. It is a condition of travel with Samuigolf.com Holidays that you hold valid travel insurance, we will not be responsible if insurance is not in place.
Important Note: Our contract is made on the terms of the booking conditions above.